Honestly, struggled a lot figuring things out mostly on my own
When I started with the training and onboarding, I expected a smoother process, but it turned out to be quite a challenge. The training materials were sparse and not very engaging, so I ended up spending a lot of time figuring things out by myself. While there were some helpful videos, they often lacked detailed explanations for advanced features, which made it frustrating. I did appreciate that the software itself is logically designed, so once I got the hang of it, things went better. However, the onboarding steps weren't very clear either, leaving me confused about when I had completed key parts of setup. Calling tools and the dialer worked fine but needed more hands-on guidance to understand their full functionality. I can't deny that I appreciated the occasional support calls, but overall, this was a very self-driven experience. Next time, I’ll probably need more comprehensive training or external help to feel confident starting out.