honestly, setup was harder one time than ongoing support
Talking to my friends I'd say setup felt like a one-time big thing whereas the ongoing help was smoother than expected. At first, I thought I’d need constant support to get the software, dialer and database all aligned but it was mostly a setup challenge. The initial onboarding involved a lot of paperwork, sign-up steps and figuring out billing that seemed a bit cumbersome compared to what I imagined. After that though, the telephonic support was surprisingly responsive when I had occasional questions about updates or using the calling tools effectively. I expected the initial setup to be simpler and ongoing support to be slower but it turned out reversed. The invoicing was mostly clear once I understood the system but took longer than anticipated to process. Overall, I'd sum it up as setup was definitely upfront and a bit complex, but getting help later was not a big deal, which was comforting once I crossed that hurdle.