Honestly, setup support was a total mess
I was so excited to get started but honestly, the support for setting things up was really frustrating. It felt like the initial setup was supposed to be a one-time thing, but practically, I kept having issues that needed constant back-and-forth communication to fix. The team would often not answer calls promptly, and when they did, it seemed like they didn’t fully understand the problems I was facing. The dialer didn’t connect properly at first, and every time I thought the database was sorted, some new glitch popped up. Continuous support was promised but felt haphazard at best; I ended up spending more time troubleshooting than actually working. Even the invoicing and payment process was confusing with unclear labels, which made me doubt whether payment had gone through. To sum it up like I would to a friend, I’d say it was just a really disappointing experience where the support felt like it was always on the edge of not being there when I actually needed it the most.