Honestly, quite a bit of waiting and going in circles
If I were telling a friend about this, I’d say get ready for some waiting and repetition. The sales and pre-purchase process felt dragged out, with calls and emails repeating the same information and occasional delays getting responses. Sometimes I waited longer than I expected for clarifications on things like the invoicing process and database integration, which slowed me down. Though when the telephonic support did respond, they were polite and tried to help, which I appreciated. The training itself was fine but felt like it could have been streamlined better to avoid hopping back and forth between modules. I’m not sure if everyone will feel this way, but for me, the lack of a clear, linear path meant extra effort and longer waits. Still, once all the fundamentals were set, the software and dialer performed as needed, so it’s not all bad, just a bit inconvenient.