Honestly, onboarding didn’t handle hiccups well
Look, I’ve explained this before but the training and onboarding process really struggled when things went wrong. The initial setup was supposed to be step-by-step but if you hit a snag, like the dialer not syncing with the database or the software freezing during updates, there wasn’t a clear fallback or troubleshooting help ready. Calling support was kind of hit-or-miss and sometimes they took too long to give guidance that could have been resolved faster with better instructions or more responsive assistance. I get these things happen but honestly, it felt like I was just going in circles trying to get basic functions working while deadlines piled up. The invoicing and payment side, though, was fine and straightforward at least. Overall, I’d say the onboarding and training aren’t set up well enough to handle real-world mistakes or unexpected glitches with ease. Definitely needs better planning for those moments.