Honestly, onboarding didn’t go as smoothly as they claimed
So I tried getting into the training and onboarding phase and honestly, it was a bit of a mess. I mean, they start you out with a nice layout and all, but the moment things started going wrong, I felt like the support didn’t really know how to handle it well. Whenever some step failed or wasn’t clear, the training didn’t really have a good backup plan. It seemed to just loop back to the same tutorials or vague FAQs, which was frustrating. I guess I’ll admit that the basic instructions were clear enough initially, so I knew what to do at the start, but when real issues popped up, the system wasn’t very forgiving or adaptive. It almost felt like they hadn’t prepared for people who might not be tech-savvy. After some tries, I realized I was just going around in circles and had to rely on other resources outside the software. So to sum it up to a friend, I’d say it’s okay for simple use but gets tricky when you hit a snag, and that’s where it fell short for me.