honestly, not planning to use their support again
I found the sales and pre-purchase process frustrating and honestly not smooth at all. The sign-up procedure was okay but not impressive, and the invoicing wasn’t as clear as I thought it would be. When I reached out for help, the telephonic support was often unavailable or provided confusing answers that didn’t solve my problems. The onboarding training materials weren’t that helpful either; the wording and instructions were vague and sometimes contradictory. I also felt that the software’s automatic updates disrupted my workflow without proper warnings. Because of all these issues, I doubt I will ask for help again with this company. It doesn’t feel like they value their customers enough to make things clear or efficient. I think I’ll look elsewhere next time for software and training solutions because this experience was disappointing at many steps.