Honestly, not impressed with their support at all
Compared to my previous experiences with support services, WFHI’s communication left me quite frustrated. Usually, when I face a problem, I expect to get a clear answer within a day or two, but here, I distinctly remember waiting endlessly after I called for help. One time, I was stuck with a dialer setup issue, and the support line didn’t offer me a straightforward solution or even a consistent update on what was happening. The person on the line was polite but vague and didn’t seem very knowledgeable about the software specifics. I had hoped that telephonic support would be more proactive, but it wasn’t. Throughout the week, I kept trying the usual channels but found myself going in circles. It almost felt like the old days of ineffective help desks, which is disappointing considering the investment I made. I wish there had been a clear escalation path or faster feedback to relieve my concerns. From the limited interaction, overall I feel like their support isn’t as reliable or efficient as what I’ve experienced with other platforms in the past.