Honestly, not happy with how it was handled
So, I was quite frustrated when things went wrong with my billing last month. The whole payment process got stuck somewhere, and when I tried to check the invoice, it just wouldn’t load properly. I did manage to contact support finally, which was decent enough, they sounded okay and tried to help. But honestly, it felt like I was being passed around because the problem didn’t seem to get fixed quickly. I was stuck waiting for updates that never really came, and every time I logged in, I was greeted by the same unresolved errors, which made me lose patience. On the plus side, the initial signup and invoicing steps had been smooth, so I guess that part was fine. But once there was an issue, that smooth ride just disappeared fast. I also wish there was some automated notification when the problem started, then I wouldn’t have had to chase support so much. It made me rethink whether I should rely on this service regularly. In the end, they did eventually fix the error, but the whole experience was a bit too stressful for my liking. Definitely not how I expected things to work out.