Honestly, not easy to find what I needed
So, I started the onboarding and training hoping it would be straightforward, but honestly, I found myself wandering around the platform way more than I expected. The training modules were there, but it felt like I was navigating a maze without a clear signboard—sometimes I'd think I was on the right track, then realize I missed an important step. I looked here and there for the calling tools and dialer, but the instructions weren't clearly detailed or easy to follow. I kept circling back to the same tutorials because they didn’t really explain the database feature well, and since automatic updates happened without much explanation, I was left wondering if changes were intended or accidental. The telephonic support was supposed to help me out but calling them felt like a hassle in itself, and it didn’t always answer my questions as directly as I wanted. Also, signing up and dealing with invoices was confusing; the process lacked clarity and felt like I was being sent in circles. If I had to explain it to a friend, I’d say the whole experience was frustrating mainly because of how hard it was to find exactly what I needed when I needed it.