Honestly, needs better guidance before purchase next time
I found the sales and pre-purchase experience quite challenging and requiring more support than I had anticipated. The information provided initially was somewhat limited, which meant I ended up needing the help of customer service multiple times just to clarify what software features were included and how the payment process would work. The sign-up itself was not intuitive, and I had to keep referring back to the training documentation because I didn’t feel sufficiently guided. Given these issues, I doubt I would feel confident making the same kind of purchase again without assistance. It’s important to note that while the software and calling tools might be effective once set up, the lack of clear pre-purchase communication made the whole process unnecessarily frustrating for me. I would tell a friend it’s not a smooth journey if you’re expecting much hand holding.