Honestly, more hassle than help every day
I started using the software hoping the telephonic support would be a reliable backup, but over the weeks, that wasn't really the case. Initially, sign-up and invoicing were fairly straightforward, but the onboarding didn't lead to a smooth experience. The support team seemed reachable but not very effective in resolving recurring issues with the dialer tool, which often froze during calls. The database feature also behaved erratically; data syncing failed repeatedly even after automatic updates, creating new problems rather than solving old ones. I weighed these glitches against the helpfulness of the knowledge base given during training, yet that alone didn't compensate for the day-to-day frustration. It's difficult when things that are meant to streamline your workflow end up adding more steps and confusion. Despite multiple follow-ups, the slow response and unclear communication left me feeling quite stuck. I can't say the support and communication lived up to what I needed for regular remote work. In summary, while I wanted to make this software work, the ongoing issues and lack of timely support made my experience disappointing compared to what I expected or hoped for.