Honestly, mixed feelings about how billing issues were handled
Looking back, I have mixed feelings about the way WFHI handled my billing issue. On one hand, the invoicing system itself is straightforward and I didn’t have any troubles initially with sign-up or making a payment. But when something did go wrong with my transaction not showing as complete, it took a while before I got through to someone on support. Eventually, the telephonic help was polite and tried to guide me through what had happened, though the resolution wasn’t instantaneous. I was pleased that they kept me updated, but the delay did cause some inconvenience for my own workflow. The automatic updates didn’t seem to play much of a role here, so the problem felt more manual. Still, the billing dashboard was clear and I could check my status anytime, which was reassuring. If I was telling a friend, I’d say it works well mostly, but sometimes fixes can be frustratingly slow depending on the issue.