honestly, labels and wording were confusing
So I have been trying out WFHI’s software and honestly, the way things were labeled really confused me a lot. The calling tools and dialer had buttons and options that didnt make much sense right away. It felt like the words used for some features were not intuitive at all, so I kept guessing what they were supposed to do. Even the database feature had terms that didn’t quite line up with what I’d expect from this kind of software. I called their telephonic support hoping for some clarity, but the explanations were also full of jargon, which didn’t help either. The onboarding training did touch on these things but it was still tough to remember what each label meant after a few days. Sign-up and payment process were okay, no big issues there. Overall, I think the wording and labels need serious improvement, otherwise it makes using the software more frustrating than it needs to be. So my verdict is straightforward: it’s confusing and needs work.