Honestly, it was more hassle than helpful
So, when I first started using this software, I thought support would actually guide me through everything, like setting up and then helping whenever needed. But after the initial setup was done (mostly by myself, I admit), I found that ongoing support was pretty minimal and unreliable. I called a few times for some basic issues with the dialer and database syncing, and the lines kept being busy or the wait times were just too long. The setup was almost like a one-time chore rather than a smooth journey, and when I needed help after that, I felt kind of left out. I get that you can’t be around all the time, but maybe better chat or email support would have helped a lot. The communication was quite all over the place – I’d get a callback, then nothing, and had to ping them again. I still think the initial training session was decent and helped me get a handle on the software’s features but beyond that, I struggled a lot with the ongoing issues and felt stuck sometimes. It’s like support vanished after the first week which was really frustrating.