Honestly, it’s fine but here’s what’s been happening every day
So I’ve been using the software for about two weeks now and honestly the day-to-day experience is mostly okay, but it’s not perfect. The dialer works about as expected, sometimes it hangs or takes longer to connect, which can be frustrating after trying to explain this before. The database feature has been helpful for keeping track of contacts, but updates to it sometimes cause minor glitches which need a restart to fix. The automatic update feature is useful in theory but it occasionally interrupts workflow with sudden restarts, so you have to plan your work around them. One thing about the invoicing is that while the initial sign-up process was straightforward, invoice details sometimes don’t reflect immediately, so you have to wait or refresh repeatedly. Telephonic support is responsive enough, but when you have a recurring minor issue it feels like you’re going in circles. Overall, I guess it’s a solid enough tool that does most of what it says, just don’t expect it to always be smooth sailing every day.