honestly it’s a bit hit or miss with support hours
So I was trying to get the idea of their telephonic support and how it matches up with my working hours. Thing is, their support is definitely helpful generally, but sometimes I found they aren’t quite available exactly when I needed them the most. Like during my peak hours, the wait could stretch a bit – but if I planned ahead a little, I got pretty solid advice and someone who actually understood the setup questions. Meanwhile the software itself runs updates smoothly and the dialer tools work without hitches most times which is great. The database feature integrates well with my work flow but I did encounter a couple of bugs that needed a support call. The payment process and sign-up was straightforward, I didn’t have to jump through many hoops there. So just telling a friend, it’s a solid product but the support hours don’t always line up with my schedule. If you work a regular 9to5 it might be different, maybe better. Just keep in mind the support might not be on standby exactly when it suits you best, so plan accordingly. Overall I’m sticking with it because the software’s value makes up for those occasional delays.