Honestly, I wasn't too sure by the end
Looking back on my experience with WFHI's support, I can say it left much to be desired. Initially, I thought their telephonic support combined with automatic updates would make it easy to get timely help, but sadly, it rarely did. The representatives often used jargon and gave vague answers, which made me more confused. I had hoped the onboarding flow would help me feel ready to use the database features independently, but half the time I ended up stuck on simple steps because the instructions weren't clear enough. The calling tools and dialer worked reasonably well, which I guess was one positive from the entire experience, but that alone isn’t enough to offset the frustrating communication. Even after several calls, I wasn't confident I knew what to do next without possibly messing something up. The sign-up and invoicing processes were straightforward, so I didn't encounter issues there. Reflecting now, if the support team had communicated better and explained things in plain language, I might have felt more secure. Unfortunately, I still doubt my own understanding despite all the time I invested in learning the system.