Honestly, I’m just meh about the whole pre-purchase experience
So I was chatting with the WFHI people to figure out what exactly their software and training offered before I decided to buy. Some of the details were clear and they seemed pretty upfront about what the software does and doesn’t do. I liked that the sign-up process was straightforward enough and that the billing information was explained decently well. But on the flip side, I wasn’t completely sure about how well the calling tools and dialer would integrate into my current workflow just from the explanation I got. The training sounded generally helpful, but they left parts for me to figure out on my own, which is fine but also makes you wonder if you'll get full support quickly if you get stuck. The support options also seemed standard — nothing exciting but not bad either. All in all, I felt like I got enough to make a decision but didn’t feel super confident or excited. Verdict: I bought it, but it’s not like I’m super impressed yet.