Honestly, I had to figure almost everything out myself and it was frustrating
I was excited to try this software but honestly, the sales and pre-purchase info wasn’t very clear about what I needed to do before starting. I kept thinking there would be a more guided approach but in reality, I had to work out so many things on my own. From signing up, understanding the invoicing system, to figuring how the dialer and calling tools were supposed to work—all felt like a puzzle I had to solve without much help. I remember getting back to the website multiple times, double-checking if I’d missed some info during signup. Even reaching out to support took effort because the answers felt generic, and I still wasn’t sure if the software would fit my needs fully. It’s like buying something and then reading the manual cover to cover because no proper introduction was given. I wished for a smoother pre-purchase explanation so I wouldn’t have to guess so much. Overall, I felt I spent more time trying to learn the basics than actually using the features, and that made the experience frustrating more than anything else.