Honestly, I ended up needing help I didn't want to ask again
I started the training thinking it would be straightforward to get everything set up on my own. But midway, I hit this one instance when the dialer wouldn't configure as expected. I called support hoping for quick guidance, but the wait on the phone was frustrating. When I finally got through, the explanation wasn't very clear and I had to ask multiple times before something clicked. The rest of the training material was sometimes vague too about how to handle specific software functions, which made me less confident to try more advanced steps by myself later. So, honestly, I think next time I would prefer having a real person walk me through from the start instead of going solo initially. The invoicing and payment setup worked smoothly though, so at least that part wasn’t a headache. To sum it up, I ended up realizing I would definitely want help again next time because the onboarding as it was is just too confusing for me to fully trust alone.