Honestly, I ended up doing most of the troubleshooting myself
Using the telephonic support and communication channels felt quite exhausting over time. I was expecting more proactive assistance or at least clearer guidance during onboarding and software use, but instead, most of the challenges landing on my side. The support team was occasionally responsive, yet many queries needed me to dig in myself to find a solution, like figuring out how the dialer integrated with the database or the impact of automatic updates. Honestly, it sometimes felt like I was the one teaching myself rather than getting proper help. Even the documentation wasn’t always clear enough to save me time. I hear others say support was helpful but my experience was more of trial and error, with little backup from the assistance side. After many calls and messages, I had a sense that I was just repeating the same questions to different agents without getting any new clarity. Long story short, the communication aspect wasn’t very helpful and often left me feeling frustrated and quite alone in figuring out the software.