Honestly, I don’t think I’ll reach out again soon
I have to say right from the start, my experience with the sales and pre-purchase support wasn’t great, and I doubt I’ll be needing their help again anytime soon. The initial sign-up was confusing – the invoicing details weren’t clearly explained, which led to delays on my end. Even the onboarding flow seemed rushed and not very user-friendly; I struggled to get my database set up properly because the instructions felt scattered. While I have to admit the telephonic support did pick up quickly when I called, the assistance they provided wasn’t thorough enough to resolve the issues I faced. The calling tools themselves were just okay; they didn’t have some features I expected, like automatic updates that I thought would make things smoother. Overall, I felt the whole process dragged and caused more frustration than ease. Maybe for someone more tech-savvy, this wouldn’t be as big a problem, but for me, it just didn’t fulfill my expectations. I do want to acknowledge that the payment process was relatively straightforward, which was one small bright spot in the whole experience. On balance though, I’m hesitant to engage with this platform again because the support and setup did not meet what I needed to start comfortably or operate efficiently. I wish the onboarding had been better structured or the dialer more intuitive, but unfortunately, that was not the case.