Honestly, I’d probably need a hand next time
When it came to the training and onboarding, I found myself struggling more than I expected. The sessions didn’t quite cover everything I needed in enough depth, so I felt a bit lost trying to set up the calling tools and get started with the dialer on my own. The onboarding flow was fine in theory, but putting it into practice proved tricky without direct guidance. I managed to push through, but I’m not confident I’d get it right the next time without some help. The database feature seemed powerful, yet I wasn’t sure how to integrate it properly with my workflows after the initial training. Support was available, but the process to get to someone who could assist felt slow and a little frustrating. Overall, I think this might not be the last time I’ll need support beyond the training. It’s probably not a reflection of the software itself but more about how much assistance I personally require to feel fully up to speed.