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WFHI review

honestly, hard to get around and pretty frustrating

1 out of 51 of 5Unverified experienceSoftware and access

honestly, hard to get around and pretty frustrating

I have to say, getting into the software was really tricky for me. I couldn’t find even straightforward things like the database setup or how to use the dialer properly. Every time I thought I figured it out, I got stuck on some random screen or confusing menu. Trying to navigate the training was no different, since it didn’t feel organized at all, and the search function was almost useless. The whole access issue made the sign-up process seem easier than it really was once inside the platform. I kept hoping the automatic updates would help improve things, but they never made anything clearer or simpler. The telephonic support was pretty slow to respond as well and whenever they did, I still didn’t get the help I was expecting. Honestly, it felt like a maze with no guide, making me want to give up more than once. I didn’t feel like the information was designed to really help beginners or those unfamiliar with this kind of software, which left me disappointed. In the end, I’m not sure I would try this again because getting to what I needed was just too frustrating and time-consuming, and I needed faster results from something like this.

Savita ChakrabortyLakshadweep, IndiaExperience: Published:
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Unverified experience

The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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