The WFHI training and onboarding process was not as helpful as I hoped. While the initial setup inst

The WFHI training and onboarding process was not as helpful as I hoped. While the initial setup inst

The WFHI training and onboarding process was not as helpful as I hoped. While the initial setup instructions were available, a lot of the finer details I had to work out myself, which was tiring given that I already had limited time. The training modules felt surface-level and didn't fully prepare me for actually using the software features effectively, especially the calling tools and database management. I kept having to pause and backtrack because the onboard guides assumed knowledge that I didn’t have. There was some telephonic support available, but I found waiting times long and the answers not always clear. The invoicing and payment setup went smoothly, I’ll admit, but that’s one of the few positives I can honestly say. Overall, I’ve already had to explain these challenges to a few colleagues considering the platform. It’s not that the software is bad, but the training felt quite insufficient for newcomers. I spent more time learning the software on my own than I expected, which drained my energy before I even got comfortable using it regularly.