Honestly, finding what I needed was more tiring than it should’ve been
I went through the training and onboarding trying to locate exactly the information I needed, but it felt like running in circles. The help resources were there, but scattered across various places with no clear pathway to follow. I kept encountering bits of info that were only partly relevant or missing details that made me pause and double-check. It was as if the training expected you to already know some things, which made it harder for me. Even the dashboard explanations didn’t always prompt where to click next or how the database and dialer features connected. I understand some topics are complicated, but when you’re starting fresh, you want concise instructions with clear links, not chunks of text spread randomly. So the whole thing felt like a slow slog rather than a smooth introduction. I do appreciate they tried to cover a lot, but it would have saved me a lot of time if the onboarding was more streamlined and less fragmented. It wasn’t a bad experience, just very tiring and repetitive having to search for simple answers across multiple places. Next time, I hope the guidance is more tightly packaged and easier to navigate for newcomers.