honestly felt kinda let down by their support this time
I was using some other software before and honestly, their support was much faster and clearer. With wfhi, every time I called or tried to get help over the phone, it felt like they were just kinda reading from a script, or not really understanding my specific issue. Dont get me wrong, they were polite and tried to be helpful but it just wasnt the same level of personal support I had before. Also the updates that came automatically sometimes just changed things without warning or clear communication, which added to the confusion when I needed answers quick. I think if youre new to remote workflow software, this might get frustrating fast without some strong help. Overall, their support just couldnt match what id experienced elsewhere and that made using the software more stressful than it needed to be. I keep wondering if they will improve or add more real-time options for communication cause right now it feels a bit old-school and slow for my taste.