honest verdict: too much to figure out alone
Reflecting back, I feel the whole sales and pre-purchase experience required way more self-initiative than I expected. The sign-up process wasn’t as straightforward and I had to work things out on my own quite a lot, especially with the invoicing and payment flow that was not clear from the start. The training sessions seemed fine but applying them practically needed more trial and error than comfortable guidance. The calling tools and dialer lacked intuitive instructions, so I spent time figuring their use in my workflow. Telephonic support was present but often just gave basic help, leaving me to manage most of the issues alone. Even the database feature didn’t perfectly fit with my needs without tweaks. Automatic updates did happen smoothly but that’s a minor aspect. In all, I’m leaning towards saying this isn’t a user-friendly experience for someone looking for more structured help or simpler onboarding.