Honest Review: Support Could Be Better
After using the WFHI software for a few weeks, I noticed several issues with day-to-day operations. The software itself is reasonably feature-rich, which I appreciate, but communication and support left much to be desired. When I encountered problems during my routine tasks, such as with the dialer or database management, reaching out for telephonic support was a slow and sometimes frustrating process. The assistance provided was polite, but often it felt like they could not resolve the issue promptly, leading to downtime. Updates came automatically, which was decent, but some introduced new glitches that weren't immediately addressed. On the brighter side, the invoicing and payment system worked without fail, which gave some relief. Overall, I found myself spending more time troubleshooting than actually benefiting from the software. Given the day-to-day experience, I am not fully convinced about its reliability for ongoing use, but I hope that support improvements can make it better over time.