Hit a snag when dialing, still unsure overall
The moment it clicked for me was when I finally got the calling tools and dialer to work without error during a live run-through, but that was after several attempts and some back and forth with support. Before that, I was stuck wondering if the instructions were missing something. The training covered the basics, but I felt there were gaps specifically around how to integrate my database with the calling features efficiently. Because of that, I’m pretty sure I’ll need help again the next time I try to go through a complex workflow or when there’s a software update. Some parts made sense only after trial and error, and not all the tool features were fully explained. On the plus side, the telephonic support was patient when I reached out, but I wish the onboarding was easier to follow the first time. Until then, I’m not confident I can manage without assistance easily.