Here's what I figured out after using it a bit
To be honest, the training and onboarding material gave me a start, but I ended up figuring out a decent amount on my own. You provide some useful tutorials and walkthroughs, especially for setting up the dialer and getting familiar with the database, but I felt like the finer points—like managing automatic updates and getting the most out of telephonic support—were left for me to discover through trial and error. The sign-up and invoicing went smoothly; that's one thing you’ve nailed. Still, for someone who's expecting detailed step-by-step guidance, it might feel a little light. If I were explaining this to a friend, I'd say it's a solid base you offer, but be prepared to spend some time working things out yourself before you feel completely comfortable using all features effectively.