Here’s the truth about the training and support
When I started with the training and onboarding, things were mostly decent but not perfect. The initial sessions gave me a good overview of the software's features, especially how the calling tools work alongside the dialer. People on the support side were responsive enough, answering my queries about the database feature fairly quickly through chat and calls. However, sometimes I felt that follow-up responses took a bit longer than I expected, meaning I had to pause my progress while I waited. The onboarding flow promised a smooth ramp-up, but there were moments when I wished the instructions had been a bit more detailed or customized to my particular way of working. On the upside, the automatic updates felt seamless and didn’t disrupt anything, which was a relief. Payment and invoicing were handled without too much trouble, but that wasn’t really part of training. When I speak to friends about this experience, I'd say it’s alright if you’re patient and willing to adapt, but not the fastest or most hands-on onboarding I’ve seen.