Here's my verdict on your training: Quite lacking
I went through your entire training and onboarding process hoping to feel confident about using your software independently. Unfortunately, I must say I ended up feeling rather unsure and underprepared. The structure felt disorganized, and many aspects of the software were only briefly touched upon without enough practical demonstration. You expected users to pick up quite a lot on their own, which is not ideal when I was aiming for clear guidance. I also found some of the instructional materials unclear and difficult to follow, leading to multiple moments where I had to pause just to figure out what was asked of me next. While I appreciate that your platform aims to be accessible, the lack of thorough orientation left a gap in my confidence levels. There was at least one part that was straightforward—signing up and receiving my invoice went smoothly—but beyond that, I struggled to keep up during the training sessions which affected my ability to use the calling tools and dialer properly. Overall, if you want users like me to feel assured, a more structured and supportive onboarding process is essential.