Here’s my honest verdict about your software and access
You provide decent software, and I found the access setup mostly smooth, but the responsiveness of your team was not consistently good. When I had questions about logging in and database access, responses sometimes came late or needed follow-ups, which delayed some of my tasks. On the other hand, certain updates were automatically applied without me needing to intervene, which did save time and effort. I would appreciate if you improved your telephonic support timing or speed, as sometimes it felt like waiting for an answer took longer than expected. The software itself is fine and functions well once set up properly. I’ll continue using it because the features are relevant, but you should definitely work on quicker help for access problems. So frankly, I have mixed feelings: good product but uneven support service.