Here’s how they handled things when stuff didn’t go right
I will tell you honestly, the sales and sign-up process started off straightforward enough, but problems emerged when I encountered difficulties with the payment and invoicing. The system was not very clear on the order of steps, leading to confusion and repeated attempts to complete the payment. When I reached out to support, the handling was slow and lacked clear direction. They didn’t seem well prepared to fix my issues promptly, so the whole experience felt cumbersome. On the plus side, the software itself was easy to install and the initial setup went without complications. But since the billing process is fundamental to moving forward smoothly, I was quite disappointed with how that aspect was managed. I wouldn’t say it was a disaster, but definitely not what I expected for the price and the time invested.