Before signing up, I expected the support and communication to be straightforward and helpful, which

Before signing up, I expected the support and communication to be straightforward and helpful, which

Before signing up, I expected the support and communication to be straightforward and helpful, which was partly true. The telephonic support was available and responsive enough to address some of my questions, particularly around the training modules and how the dialer functions. However, it wasn’t always the fastest or most detailed in its replies. The onboarding flow and software itself worked as described, and the automatic updates appeared at the right intervals, keeping things current without much disruption. That said, the invoicing process seemed a bit confusing at first since I wasn’t clear on how payments were handled or when the next invoice would come. I also found that the database feature had some limitations in what it could do compared to what I had hoped for. Overall, the experience was a mix of smooth parts and a few bumps along the way. The calling tools functioned well across the board, but my initial expectations about seamless setup and comprehensive support weren't fully met. If I were telling a friend, I’d say it works but don’t expect instant answers all the time.