Helpfulness was missing when I really needed it
I found the telephonic support to be quite inconsistent in terms of responsiveness. Sometimes when I called for help with the dialer or the database features, the wait time was long, and it felt like the person on the line didn’t fully grasp my technical issues. I acknowledge that there were moments when support was available fairly quickly and managed to clarify straightforward questions, but on the whole, that didn’t happen often enough. The communication lacked the urgency I expected, especially during the onboarding phase when I had several questions lined up. I circled back multiple times, hoping to get clearer guidance, but often the follow-up was delayed or I had to explain my problem repeatedly. It’s not that the people weren’t polite; rather, it was more about their ability to offer consistent, timely assistance that was missing. Because of this, I often felt left to figure things out myself. I wish the support system would prioritize responsiveness better, so users don’t have to spend extra time chasing answers.