Helpful training with a twist of self-learning
Reflecting now on the training and onboarding, I found it mostly thorough but there was one clear part that stood out — the dialing tool setup. While most of the program guided me well, configuring the dialer required a fair bit of figuring out on my own, which made that phase a bit more challenging than expected. The rest of the training covered the software features and workflow management very clearly, helping me get a good grasp on operating the database and accessing support channels. I appreciate that the onboarding process encouraged some independent problem-solving along with the structured sessions, since it allowed me to become comfortable troubleshooting typical issues that might arise later. The initial information about features seemed adequate, but adapting to the dialer's specifics demanded patience. Even so, the overall training was beneficial and helped me to use the software more confidently over time, especially once I overcame that initial hurdle with the calling tools and dialing setup.