Helpful training but slower response times mixed into onboarding
Starting out with WFHI, the initial training sessions were quite well structured, helping me understand how their software and tools operated. The trainers were informative and guided me through basic features like database setup and using their calling tools. However, when I had specific questions about customizing workflows or the dialer settings during onboarding, the response times from support were occasionally longer than I hoped. While the team was generally polite and provided detailed answers, sometimes I had to wait before receiving the clarifications I needed to proceed confidently. This caused some delays in completing the onboarding fully and getting smoothly into my routine. Nevertheless, the automated updates and built-in guides made up for some of those slower connect moments by ensuring the software stayed current and easy to navigate. Overall, I appreciated the thoroughness but think a quicker response would enhance the overall experience significantly.