Helpful training but few extra details missed
The WFHI training and onboarding were generally very helpful, and I feel confident managing most software features independently now. The step-by-step sessions nicely covered the calling tools and database features, which was great. However, I did wish for a bit more depth on some advanced dialer configurations. There were moments where I had to look up answers on my own or contact support because the training didn’t cover certain scenarios I faced. That said, support was fairly responsive and cleared up my doubts quickly. I imagine if I had to onboard again, I might need a little additional help again with those more technical parts. Overall, it was a positive experience but could be improved by expanding the training content to cover edge cases better. Small but useful additions would make a big difference for future learners.