Helpful training but could use more guided support
I found the WFHI onboarding and training materials quite solid overall, particularly when it came to understanding how the software integrated with remote workflows. The modules were well paced and covered most of what I needed to start using the database and calling features effectively. However, I did feel that at times I needed to figure out smaller details on my own, especially when setting up the dialer and testing the calling tools in live scenarios. A bit more direct guidance during these phases would have reduced the trial and error. The telephonic support was helpful when I reached out, but I rarely wanted to interrupt the flow with calls. I also appreciated automatic updates that kept the software current without much effort on my part. The sign-up and payment process was smooth too, which made the setup feel less stressful. Overall, the training got me to a good working point, but more hands-on coaching would have made the first steps even more confident and less dependent on self-navigation.