Helpful tool but daily slowdowns spoiled my workflow sometimes
Initially, the sales and pre-purchase communication felt pretty clear and the sign-up process was smooth. The invoices came on time and without hassle, which was good. But what bothered me more was the day to day behavior of the system after I started using it regularly. Sometimes the software would slow down, especially when updating the database or running the automatic updates, which disrupted my remote workflows. I tried contacting support to understand if it was on my side, but their responses were slow and generic, often not addressing my specific problems. This left me confused about whether the issues might be temporary or lasting. On the positive side, I did manage to use the calling tools without technical crashes, which kept some parts of my day going. However, the inconsistent performance and less-than-proactive support made it difficult to fully rely on the software for my work. So overall, while there are clear strengths, the day-to-day issues held back my experience and made me hesitant about continuing without improvements.