Helpful support caught me by surprise
When I first signed up and started to use the software, I honestly wasn’t expecting support to be so accessible and patient. I had a couple of questions about setting up the database features and the automatic updates, and the telephonic support team guided me through the process clearly. What surprised me most was how quickly they responded when I called. Still, I do think the FAQ section on the portal could be a bit more comprehensive to save time. While I appreciated the friendly and prompt telephone communication, I would have preferred to find some answers myself before reaching out. Nevertheless, their approach made me feel confident about reaching out again if I get stuck later. I wouldn’t hesitate to call next time I face difficulties, though I hope to use the software more confidently on my own with practice. The onboarding included nice step-by-step walkthroughs, but some elements needed a bit of trial and error. The dialer tool worked quite smoothly during the week, and the automatic updates didn’t disrupt my workflow. I found invoicing and payments straightforward, and all in all, the experience was positive despite the minor aspects that could be improved. I expect I will continue using this system and seeking advice when necessary without hesitation.