Helpful support but thoda jyada wait tha
Maine expect kiya tha ki jab customer support ki zarurat padegi toh wo instantly ready honge, par waise nahi tha. Jab maine pehli baar call kiya toh response thoda slow mila and thoda wait bhi karna pada, jo mujhe thoda irritate kar gaya. Lekin baaki support staff ne patiently meri queries solve ki, aur training aur onboarding mein bhi kaafi help mili. Payment aur invoicing process smooth thi, jo maine pehle waale portals mein struggle ki thi. Mujhe lagta hai software ka setup thoda difficult ho sakta hai unke liye jo technical mein zyada comfort nahi rakhte, par main samajh sakta hoon ki yeh level ka support unko milna chahiye. Agar next time help chaahiye toh main fir se support lene ko ready hoon, par thoda better response time chahiye hoga. Overall, good balance between expectations and reality, lekin thoda improvement ki gunjaaish hai.