Helpful support but the sales part was frustrating
When I first signed up for the software, the sales process was quite a hassle. They asked many questions repeatedly, and it felt like a long wait before I finally got the details I needed. On the plus side, the initial onboarding flow was decent enough, walking me through the main features clearly. However, I found the sales reps didn’t really answer all my queries satisfactorily, which left me feeling a bit uncertain about proceeding. I appreciated the automations during sign-up and the invoicing was straightforward, no complaints there. But after all the back and forth, I am unsure if I’ll reach out for help next time or just try to figure things myself. The calling tools and dialer worked okay, no big glitches, though nothing impressive either. Overall, while the sales experience was frustrating and left me hesitant, I can’t deny the software itself had some useful aspects and the training materials were helpful to get started, so it’s a mixed bag really.