Helpful support but still missing some clarity
I’ve had mixed feelings about the support and communication during my use of their software. On one hand, when I called for help, the telephonic support team was polite and tried to assist me promptly. They helped clarify some issues with the dialer and database features, which seemed to improve my experience somewhat. On the other hand, some of the instructions were a bit unclear or incomplete, making me unsure if all questions were fully addressed. I wonder if I would feel confident enough to rely solely on the training materials or support next time without additional help. It felt like I had to figure out a fair amount on my own, which added to the learning curve. The billing and invoicing were handled smoothly, and the sign-up process went well, which at least avoided extra stress at the start. I’m not certain if I’ll need assistance again, but if I do, I hope the communication can be more thorough and less ambiguous than it was this time around.