Helpful support but sometimes slow to respond
I’ve called support several times about the same issues, which is a bit frustrating. Sometimes I had to repeat my problem because the first person didn’t quite get it or because they needed to escalate it. On the good side, when they did resolve my questions, the help was clear and professional, so I knew what to do next. I appreciate that the team is patient with me and willing to work through repeated calls, but the waiting for callbacks or updates can be tiresome. The training itself was useful, though the pace felt a bit rushed. Overall, the support is helpful, but the time it takes to get things sorted means the experience can be a drag. I hope they can improve the speed of communication going forward since the staff is capable—the problem is mostly about response times and consistency more than the quality of advice.