Helpful support but some info was tricky to locate
I had a generally positive experience with the support and communication provided through WFHI. One moment that stood out was when I needed guidance on how to set up the dialer options for different workflows. The support team was responsive and fairly clear, which made it easy to proceed. However, I did find that some helpful resources, like detailed billing explanations or specific training guides, were a little hard to find quickly on the portal. It seemed like the layout put these behind multiple clicks and didn’t always highlight the newest updates prominently. While the majority of questions were answered via a call or direct chat, a stronger organization of the help content could reduce the need for repetitive follow-ups. Overall the communication felt reliable, and I didn’t struggle much getting started due to the timely response, but a slight tweak in how easy the supplementary materials are to discover would improve the experience significantly.