Helpful support but some gaps remain
I had to reach out to support a few times while setting things up and afterwards, and I can say that they were generally helpful. The telephonic support was patient and gave clear explanations which made a difference during onboarding. However, at times the wait on hold was longer than I expected and some of my follow-up questions felt like they required digging into resources I didn’t know were available. Despite that, the team remained polite and eager to assist, which went a long way toward resolving my issues. I do think that having more proactive troubleshooting or FAQs could reduce the dependency on direct calls. I might still need their help occasionally, especially when complex functionality or software updates come into play. All in all, the support service struck a balance between thoroughness and accessibility, though a few more streamlined options might make the experience even better. So while I expect to call them again, I feel more confident handling the basics on my own now.